Legacy Martial Arts Consulting

Course Intro

Mindset

Course Overview

Intro

The Member Experience Starts With You!

Time Management

Role Responsibilities Versus Task Completion

Key Performance Indicators

Month End Review

Growth And Opportunity

Intro

In Person Communication (IPC): Overview

IPC: Tours

IPC: Scheduling Intros

IPC: Greeting and Getting to Know Members

IPC: Intake and Enrollment

IPC: Issue and Relationship Managment

Intro

Phone Communication: Leads

Phone Communication: Booking Intros

Phone Communication: Handling Aggressive Price Chasers

Phone Communication: Trial Classes

Phone Communication: How To Take A Message?

Phone Communication: Sales and Promo calls

Phone Communication: Retention Calls

Phone Communication: Types of Retention Calls

Phone Communication: New Member Retention System (NMRS)

Phone Communication (NMRS): 2-Week Call

Phone Communication (NMRS): 4-Week Call

Phone Communication (NMRS): 6-Week Call

Phone Communication (NMRS): 8 and 10 - Week Call

Phone Communication (NMRS): Check-in Call

Phone Communication (NMRS): "We Miss You Call"

Phone Communication: Special Occasion Calls

Phone Communication: Pay-in-full Renewal System (PRS) - 90 Day Call

Phone Communication: Pay-in-full Renewal System (PRS) - 60 Day Call

Phone Communication: Pay-in-full Renewal System (PRS) - 30 Day Call

Phone Communication: Pay-in-full Renewal System (PRS) - They Still Haven't Renewed!

Phone Communication: Delinquent Membership Call

Email Communication

Social Media Communication

Intro

Intake and Enrollment Defined

The Intake Process: A Step By Step Guide

Enrollment: Bi-Weekly Focus

Enrollment: Pay-in-full Focus

Intake and Enrollment: Overcoming Objections